Daily Archives for June 6, 2019
Dutch Tax and Customs Administration speeds delivery by 3X while transforming long-established culture
“We are delivering faster and more predictably than in the past, which has changed many minds and driven a shift in long-ingrained ways of working.” —Mark Braam, IT Manager/RTE, Interaction Services at DTCA Behind every SAFe transformation, there’s a corresponding cultural shift. And there’s perhaps no environment where that’s tougher to change than in government. That’s what makes our latest case study so impactful. The Dutch Tax and Customs Administration (DTCA) has typically been very.